Age verification and confirmation
Starsplay is accessible only to players aged 18 and over. Your age is verified during registration. The platform requires identity verification to ensure all players meet age requirements.
Verification is part of the account creation process and must be completed before deposits or withdrawals are possible.
Gaming limits and self-exclusion
Starsplay offers self-exclusion options to help players manage their gaming activity. If you wish to self-exclude, contact Starsplay customer service directly.
- Self-exclusion prevents you from accessing your account and playing
- Self-exclusion remains in effect for the chosen period
- You can contact customer service to learn more about available limitation options
Warning signs and risky gambling behaviour
Gaming should be entertainment. Some signs could indicate your gaming behaviour is becoming problematic: you play longer or for higher amounts than intended, you try to recover losses by playing more, gaming affects your financial situation or relationships.
If you notice any of these signs in yourself, it is advisable to take a break and seek professional help.
Support and help resources
If you need support, there are several organisations that offer free and confidential help:
- GambleAware – Comprehensive information and self-assessment tools for responsible gambling
- Gamblers Anonymous – Self-help groups and support for people with gambling addiction
- Gambling Therapy – Free online counselling and support
Your account and security
Protect your account access with a strong, unique password. Never share your password, even with customer service staff.
If you suspect your account has been compromised, contact Starsplay customer service immediately. Then close your account and change the password for your associated email address to prevent further unauthorised use. If you suspect fraud, file a report with your local police – Starsplay will cooperate in the investigation.
FAQ
What is self-exclusion?
Self-exclusion is a tool that allows you to be excluded from your Starsplay account temporarily or permanently. During this time, you cannot play or access your account. Contact Starsplay customer service to initiate a self-exclusion.
Can I set deposit or stake limits?
Yes. You can set limits on your gaming activity. Contact Starsplay customer service to discuss available options and how to set them up.
What should I do if I suspect I have a gambling problem?
If you are concerned about your gambling behaviour, contact one of the support organisations mentioned such as GambleAware, Gamblers Anonymous or Gambling Therapy. These offer free, confidential support. You can also speak to Starsplay customer service to explore self-exclusion options.
How does Starsplay verify compliance with age requirements?
Starsplay requires all new accounts to complete identity verification during registration. This ensures only players aged 18 and over can access the platform.
What should I do if my account has been hacked?
Contact Starsplay customer service immediately. Then close your account and change the password for the email address linked to your account. If you suspect fraud, file a report with your local police – Starsplay will cooperate in the investigation.
